FAQs
Frequently Asked Questions (FAQs)
Q: Can I shop at Hata's Hamper if I am overseas?
Yes, you can. However, we currently ship within Japan only. An increasing number of overseas customers buy gifts from Hata's Hamper for their friends and relatives residing in Japan.
Q: I will be going to Japan. Can Hata's Hamper products be delivered to my accommodation in Japan?
Yes, you can.
If you are sending your purchase to a destination / accommodation in Japan, please refer to the Q & A below.
Q: Are all your products available for purchase at any time?
Our products are mostly seasonal, so those not in season will not be available. Please refer to "Available delivery dates" listed on the producer's introduction page to find out if the product is/will be available.
Q: When should I set the desired date of delivery?
You can indicate your desired delivery date from 7 days after the order date (including the order date).
As the goods are delivered directly from the producers across Japan, delivery time can take around 3 to 5 days. In winter, please place your order well in advance, as poor weather conditions can result in delivery delays. Please indicate your desired delivery dates in the “Order special instructions (delivery dates requested etc.)”box at " your cart " page.
If you are in Japan for a short stay, we recommend that you set the arrival date of your order to the first half of your stay. You can also email us at contact@hatas-hamper.com regarding your travel dates and/or desired delivery date before placing your order.
Q: I was not at home when my goods were delivered. What should I do?
Please reschedule delivery by using the invoice number on your undelivered item notice slip on the website of the delivery company. The English websites of the delivery companies that Hata’s Hamper work with are as follow
Japan Post
Yamato Transport
Sagawa Express
Q: My travel dates have changed. What should I do?
If you are unable to receive your order at least 7 days before the scheduled delivery date, please email contact@hatas-hamper.com. However, if your order is already on its way, please track your package from the website of the relevant shipping company, using the tracking number provided to change the delivery date.
Q: I forgot to pick up my package and my goods have been returned. What should I do?
We can only accept redelivery of some food products (but please note that delivery charges will apply). For perishable products, please place a new order.
Q: If the item received is damaged, defective or incorrect, what should I do?
While our producers take utmost care to pack items, some items, especially fresh produce, can be delicate. If you receive a damaged, defective, incorrect, or compromised item, please contact us immediately at contact@hatas-hamper.com and include images of the issue
Q: Are returns and exchanges accepted? Will refunds be given?
Generally, we do not accept returns or exchanges unless the item/s is/are damaged or defective during the shipping process. For damaged items or items sent wrongly, we will bear the return shipping fee, but please contact us at contact@hatas-hamper.com with images of the damaged item/s or item/s sent wrongly.
We are open to communicating with our customers. For all other reasons, please email us and we will resolve the issue together.
Do note that returns and/or refunds are not possible if the reason/s is/are attributed to the customer, for example, sudden change of travel dates, and failure to receive the package resulting in the package being returned to the producer.