FAQs

Frequently Asked Questions

Q: Can I shop at Hata's Hamper from overseas?

Yes, you can. We are currently only able to ship within Japan. An increasing number of overseas customers are purchasing at Hata's Hamper as a gift for friends and relatives residing in Japan.

Q: I am going on a long stay trip to Japan. Can I send Hata's Hamper products to my accommodation?

Yes, you can.

If you are sending your purchase to a destination / accommodation in Japan, please refer to the Q & A below.

Q: When should I set the desired date of delivery?

We recommend that you place your order as soon as you arrive in Japan so that you can receive it during the first half of your stay. As the goods are delivered directly from the producers across Japan, delivery time can take around 3 to 5 days. In winter, please place your order well in advance, as poor weather conditions can result in delivery delays.

Q: I was not at home when my goods were delivered. What should I do?

Please reschedule delivery by using the invoice number on your undelivered item notice slip in the website of the delivery company. The English websites of the delivery companies that Hata’s Hamper work with are:

Japan Post

Yamato Transport

Sagawa Express

Q: My travel dates have changed. What should I do?

If you are unable to receive your order at least 7 days before the scheduled delivery date, please contact contact@hatas-hamper.com. However, if your order is already on its way, please use the invoice number in the tracking service website of the shipping company to change your delivery date.

Q: I forgot to pick up my package and my goods have been returned. What should I do?

We accept redelivery of preserved food products (delivery charges apply). For perishable products, please place a new order if you wish to do so.

Do note that there will not be any refund if the reason/s is/are attributable to the customer (e.g. sudden change of travel dates, failure to receive the parcel and return of the parcel to the producer).