Privacy policy

Privacy Policy

Effective Date: October 4, 2026

CiseLife Co., Ltd., operating Hata's Hamper ("Hata's Hamper," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and handle personal information when you visit or use our website, place an order, contact us, or otherwise use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you use our website and Services, we may collect the following information:

  • Contact information: such as your name, email address, telephone number, and address.
  • Order information: such as billing address, shipping address, products ordered, order details, and payment confirmation.
  • Customer support information: information you provide when you contact us regarding an order, product, delivery, or other inquiry.
  • Website usage information: information about how you use our website, such as your IP address, browser type, device information, and information collected through cookies or similar technologies.

Payment information is processed through the payment services available on our website. We do not generally receive or store your full credit card number.

2. How We Use Your Personal Information

We use personal information as necessary to operate our business and provide our Services, including for the following purposes:

  • To process and manage your orders.
  • To process payments.
  • To arrange the shipment and delivery of products.
  • To communicate with you about your orders, deliveries, cancellations, returns, quality issues, and other inquiries.
  • To provide customer support.
  • To maintain and improve our website and Services.
  • To comply with applicable laws and regulations.
  • To prevent fraud, unauthorized activity, or other misuse of our Services.

We will use your personal information only for purposes that are reasonably necessary for the operation of our business or as otherwise permitted or required by applicable law.

3. Sharing Personal Information with Producers and Delivery Providers

Because some Hata's Hamper products are shipped directly from producers, we may provide the personal information necessary to fulfill your order to the relevant producer.

This may include your name, shipping address, telephone number, order details, and other information necessary to prepare and deliver your order.

We may also provide necessary information to delivery companies and other service providers involved in fulfilling and delivering your order.

Personal information will be shared only to the extent reasonably necessary for order fulfillment, delivery, customer support, or other legitimate business purposes.

4. Service Providers

We may use third-party service providers to operate our website and Services. These may include providers of:

  • Website and ecommerce services, including Shopify
  • Payment processing
  • Shipping and delivery services
  • Website hosting and technical services
  • Analytics and website performance services
  • Customer communication and support services

These service providers may process personal information on our behalf as necessary to provide their services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve website functionality, remember preferences, understand how visitors use our website, and support the operation of our online store.

Some cookies may be provided by third-party services used by our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For information about cookies used by Shopify, please refer to Shopify's applicable privacy and cookie information.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

7. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our Services, process and manage orders, comply with legal and accounting obligations, resolve disputes, and maintain appropriate business records.

The period for which personal information is retained may vary depending on the type of information and the purpose for which it is used.

8. Security of Personal Information

We take reasonable measures to protect personal information against unauthorized access, loss, destruction, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of personal information.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

If you wish to make such a request, please contact us using the contact information below. We may need to verify your identity before responding to your request.

We will respond to requests in accordance with applicable laws and regulations.

10. Children's Privacy

Our Services are not specifically directed to children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, or applicable laws and regulations.

When we make changes, we will update the "Effective Date" shown at the beginning of this Privacy Policy and post the revised version on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

CiseLife Co., Ltd. / Hata's Hamper
6-13-2 Sanjo Minami Cho, Ashiya, Hyogo 659-0086, JAPAN
Email: contact@hatas-hamper.com
Phone: 070-8585-3659

We will handle inquiries regarding personal information appropriately in accordance with applicable laws and regulations.