Terms of service
Terms of Service
Effective Date: October 4, 2026
Welcome to Hata's Hamper. This website is operated by CiseLife Co., Ltd. Throughout this website, the terms “we,” “us,” and “our” refer to CiseLife Co., Ltd., operating Hata's Hamper.
By accessing or using our website, or purchasing products from us, you agree to be bound by these Terms of Service and the policies referenced in these Terms, including our Quality Assurance and Return Policy and Privacy Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or purchase products from us.
1. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not use our website or products for any unlawful or unauthorized purpose, or in any way that could damage, disable, overburden, or impair the website or interfere with another person's use of the website.
You must not transmit viruses, malware, or any other harmful code.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information on our website are accurate and up to date.
However, colors and images may appear differently depending on your device or display.
Because many of our products are agricultural, food, and other naturally produced products, there may be natural variations in appearance, size, color, shape, or taste.
We reserve the right to correct errors, update product information, change prices, limit quantities, or discontinue products when necessary.
3. Prices and Payment
All prices displayed on our website include Japanese consumption tax unless otherwise stated.
Payment is made by credit card through the payment methods available at checkout.
Payment is processed when the order is placed.
If an order cannot be fulfilled for any reason, we will contact the customer and, where appropriate, arrange a refund.
4. Orders and Cancellation
An order is accepted subject to product availability and our confirmation of the order.
Cancellation requests are accepted only while the order status is “Order Pending.”
Once an order has been confirmed for fulfillment, prepared for shipment, or shipped, cancellation may no longer be possible.
If we need to cancel an order due to product availability, delivery circumstances, or another reason attributable to us, we will contact the customer and provide an appropriate refund where applicable.
5. Shipping and Delivery
Products are shipped using a delivery carrier after arrangements have been made by the producer.
Shipping and delivery information is provided on the relevant product page or during the checkout process.
Because many products are shipped directly from producers, delivery times may vary by product and producer.
We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, or other circumstances beyond our control. However, we will make reasonable efforts to assist customers when such problems occur.
6. Quality Assurance, Returns and Exchanges
Because Hata's Hamper handles many perishable products, including food products, we do not accept returns or exchanges due to change of mind, personal preference, or other reasons unrelated to a product defect, delivery damage, or an error in the order.
If a product arrives damaged, the wrong product is delivered, the actual product differs from the product description, or another quality issue attributable to Hata's Hamper or the delivery process occurs, we will review the situation and provide appropriate assistance.
For quality assurance purposes, customers must contact us within 3 days of receiving the order, including the day of delivery.
This 3-day period is the deadline for reporting a product issue and does not constitute a general return or exchange period.
Please provide clear photo(s) showing the condition of the product and include your order number and details of the problem.
Please do not return any product without first contacting us and receiving return, replacement, or other instructions from us.
For full details, please refer to our Quality Assurance and Return Policy.
7. Personal Information
Our handling of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected and used as described in our Privacy Policy.
8. Third-Party Services and Links
Our website may use third-party services, including payment, delivery, website hosting, analytics, and other services necessary to operate our online store.
We may also provide links to third-party websites.
We are not responsible for the content, policies, or practices of third-party websites or services. Please review the relevant third party's terms and privacy policies before using their services.
9. Intellectual Property
The content of this website, including text, photographs, graphics, logos, product descriptions, and other materials, is owned by or licensed to CiseLife Co., Ltd. or Hata's Hamper, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, or commercially use our content without our prior written permission, except where permitted by applicable law.
10. Prohibited Activities
You must not use our website:
- For any unlawful purpose
- To violate applicable laws or regulations
- To infringe the intellectual property or other rights of others
- To transmit viruses, malware, or harmful code
- To interfere with the operation or security of the website
- To collect personal information of others without authorization
- To submit false or misleading information
- To engage in activities that could damage Hata's Hamper, our customers, producers, or business partners
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, customers, or business.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to provide accurate information and to operate our website reliably. However, we do not guarantee that the website will always be uninterrupted, error-free, or available.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms affects any rights or remedies that consumers have under applicable Japanese law.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, or legal requirements.
The latest version will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
13. Governing Law
These Terms and any separate agreements between you and us shall be governed by and interpreted in accordance with the laws of Japan.
14. Contact Information
If you have questions about these Terms, please contact us:
CiseLife Co., Ltd. / Hata's Hamper
6-13-2 Sanjo Minami Cho, Ashiya, Hyogo 659-0086, JAPAN
Email: contact@hatas-hamper.com
Phone: 070-8585-3659