Refund policy

Quality Assurance and Return Policy

General Returns

We do not accept returns or exchanges due to change of mind, personal preference, or other reasons unrelated to a product defect, delivery damage, or an error in the order.

Because Hata's Hamper handles many perishable products, including food products, general returns and exchanges are not accepted.

Quality Assurance for Product Issues

If your order arrives damaged, contains an incorrect product, the actual product differs from the product description, or another quality issue attributable to Hata's Hamper or the delivery process occurs, we will review the situation and provide appropriate assistance.

Please contact us:

Email: contact@hatas-hamper.com

Please include:

  • Your order number
  • Details of the problem
  • Clear photo(s) showing the condition of the product

Reporting Period for Product Issues

For quality assurance purposes, please contact us within 3 days of receiving your order, including the day of delivery.

This 3-day period is the deadline for reporting a product issue and does not constitute a general return or exchange period.

The 3-day period is based on the original delivery date specified at the time of shipment. It does not restart or extend due to redelivery, forwarding, or other changes to the delivery arrangement.

Cases Eligible for Quality Assurance

Quality assurance support may be provided in the following cases:

  • The product arrives damaged.
  • The product received is different from the product ordered.
  • The actual product differs from the product description.
  • The product is damaged during delivery due to inadequate packaging or another issue attributable to the delivery process.

Individual taste preferences are not grounds for return or exchange, as taste is subjective.

Return or Replacement Procedure

If a return, replacement, refund, or other solution is considered appropriate, we will provide instructions after reviewing the issue.

Please do not send any product back without first contacting Hata's Hamper and receiving instructions from us.

Contact

For quality assurance inquiries, please contact:

Hata's Hamper
Email: contact@hatas-hamper.com

We will respond regarding the next steps within 2 business days.